156 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Holly F
1 star03/17/2024
They made a fake ******** page of our business and have not shut it down going on 8 years now!!!
Over 8 years ago we had paid to have 411 locals advertise for us. They made a fake ******** page and listing of our business. We canceled with them 8 years ago and they still have the fake ******** page up of our business!!! We have contacted them multiple time to delete that page as they are giving false business info to our customers!! We have been dealing with this crap for 8 years!!! We are now going to look into legal action if they do not remove the fake account!
411 Locals Response
03/19/2024
We sincerely apologize for any inconvenience you've experienced regarding the Facebook page in question. However, we'd like to clarify that your account with us was cancelled in 2017, and since then, we no longer have access to or control over any social media profiles or pages associated with your business. We understand your frustration and recommend contacting Facebook directly to address this issue and request the removal of the page. If there's anything else we can assist you with, please don't hesitate to let us know at [email protected]
Thank you for your understanding
Review from Kevin R
1 star03/02/2024
SCAMMERS!! BEWARE!!!! You can spend a lot of time trying to contact them with waiting on hold, and then cuts you off at the end. They falsely advertised my business (twice) and still took money out automatically and won't return it. Good luck canceling, they make it almost impossible. The only way I ever got them to return my calls was to stop payment but then they wait and hit your bank with an amount that is ridiculous and then you have to dispute it with your bank. These people are FOREIGNERS who are professional SCAMMERS!411 Locals Response
03/07/2024
I hope this message finds you well. We sincerely appreciate you taking the time to share your feedback, and we genuinely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to addressing your concerns.
First and foremost, we want to clarify that our records indicate no charges have been processed from our end for the services you mentioned. We understand the importance of transparency and trust in our client relationships. If there has been any misunderstanding or if you have information indicating otherwise, we kindly request that you share a screenshot or any relevant details of the alleged charges. This will allow us to investigate the matter thoroughly and work towards a swift resolution.
Thank you for your understandingReview from TheDrivewayGuyPa M
1 star02/23/2024
Thedrivewayguypa.com I was in business with 411 for over a year. I built our ****** reviews up to 50 reviews and #1 for our category. One day I go on ****** and our profile is deleted and when I contacted 411 they said there was no way of getting it back. I decided it would be best to stop using 411 and get in ownership of all of our profiles. I’m order for us to start a new ****** profile I had to purchase the domain so I did that but once I paid them for the domain I stopped getting answers and never received the domain. I’m now not able to operate under my business name I’ve had for the past 20 years because they will not give up the domain that I paid for and won’t delete the website connected to the domain. Now if I try to make a new website and profile the same name it will be flagged and won’t be able to be used because of 411. I just want answers and a solution that’s it411 Locals Response
02/26/2024
Hello sir, In a goal to provide excellent customer service the domain access and credentials were sent to you via email when you parted ways from us in Jan 2024. We would be more than happy to assist you if you are experiencing issues. Please reach out to use at [email protected]
411 Locals Response
02/26/2024
Hello sir, In a goal to provide excellent customer service the domain access and credentials were sent to you via email when you parted ways from us in Jan 2024. We would be more than happy to assist you if you are experiencing issues. Please reach out to use at [email protected]
Thank you
Review from Danielle W
1 star02/13/2024
I received a call from a lady named Julia. She told me that her office was interested in an estimate from our cleaning company. She asked some questions about if we were taking new clients. She then asked me to hold while she got the manager to speak with me. Mark the manager came on the line. He started by telling me he can get us house painting jobs. Our company does not do any house painting. He apparently was looking at the wrong company. He asked some questions about the company, how long we have been doing this, how long the business has been open, and if we were interested in new clients. I was never told the company name until he started asking if I wanted him to post my add above everyone else's. I then asked him where he was from and he stated 411 locals. I then asked him for a price and he said he would get to that later. I do not want companies to call me when they are wasting my time by playing games. This company is a big NO NO.411 Locals Response
02/14/2024
Thank you for bringing this matter to our attention. We've investigated the details provided, and we want to express our sincere apologies for any inconvenience you may have experienced. However, after a thorough review of our records, we couldn't find any evidence of a call made to you from our company. If you have received a call from a different entity claiming to be us, we would appreciate any additional information you can provide, such as the date and time of the call or any contact details.
Our goal is to ensure a positive experience for our potential clients, and we want to address this matter promptly. Please feel free to reach out to us at [email protected] with any further details or concerns.
Thank you for your understanding.Review from Benjamin G
5 stars02/13/2024
Everything was excellent and very good she was very helpful and knowledgeable about what she was doing and I am happy thankful her help411 Locals Response
02/14/2024
Hello,
Thank you so much for your positive feedback! We're thrilled to hear that you had an excellent experience with our team. We appreciate your kind words and are always here to assist you. If you have any more questions or need further assistance, feel free to reach out to us. We value your satisfaction and look forward to serving you again.
Best regardsReview from Raymond H
1 star02/05/2024
The business called 411 Locals twice today and the phone was disconnected after waiting on hold ten minutes each time.411 Locals Response
02/07/2024
Hello and we do appreciate your feedback. We have reviewed your account and it appears that you have had a few conversations with our customer service team on the same day of 2024-02-05 at 12:53:30. If you have any further concerns that you need addressed please do not hesitate to reach out to us at [email protected] for an expedited response and resolution.
Thank you and we look forward to hearing from you.
Review from Michael B
5 stars02/02/2024
I have had my ****** campaign running for almost a year now. I have had many leads from them and I find I book almost every one that I get from them. I really like the ****** SEO from 411 locals411 Locals Response
02/05/2024
We are ecstatic that you are enjoying the service. It is great to hear that you are not only getting calls but making conversions from phone calls to paying customers. If you have any new promotions or additions that you would like us to incorporate into your campaign please feel free to reach out to us at [email protected]
Again thank you for your positive feedback and thank you for being a part of the 411 Locals Family!
Review from Tianna C
1 star02/02/2024
They cold called me and then when I said I already had a business taking care of my SEO they hung up on me. Extremely rude and unprofessional. When I called back they hung up on my twice. Then when I voiced my concern was extremely matter of fact his words verbatim: ‘oh so you have a company’ - not reflecting on the fact that companies like this call small business owners 99 times a day and then hang up when they see there is no sale without even a thank you or goodbye. All that is wrong with marketing companies. Do not give them your business they do not value you.411 Locals Response
02/05/2024
Hello and we appreciate this opportunity to address your experience. While we do want to share our services with many local businesses we never want to upset anyone or provide anyone with a less than optimal experience. We want to assure you that this behavior does not align with our standards of customer service and we are currently investigating your specific concerns to ensure that such incidents do not occur in the future. We sincerely apologize for any negative impression we may have left and want to assure you that your experience is not reflective of the level of service we aim to provide. If you have any further details or would like to discuss this matter further, please feel free to contact our customer support team at [email protected]. Thank you for bringing this to our attention, and we appreciate your understanding.Review from Benjamin R
1 star01/24/2024
I used there service and was mislead from there ( Sales pitch) on having my company name at the top of ****** search engine in my area, and keep the leads coming in fast. Once the website had been published i seen falsified reviews had been added, pictures that had been copied from ****** images, ( I know i Checked ). Services i do not offer. Be fore the end of the trial date i canceled the service, i had already been charged a one time fee to start the activation, but before i would be charged the first months invoice. However i was charged the first month fee, i told them again to cancel, i had to shut my card down so i would not get the second month,( They tried). Fast forward to this past year, I changed insurance companies for this next year after the paperwork was complete, the underwriters was checking on me , and seen i offered tree trimming, they do not, and will not cover me. i spoke with several people at 411 locals all promised me it would taken down, i was never given any rights to remove, edit, change the information. Now the insurance has dropped me. I have contacted them again and still the run around continues. There is slander against my company , they need to be shut down.411 Locals Response
01/25/2024
Hello and we do appreciate your feedback. When we attempted to locate an account with provided information we discovered that we have no records of having a relationship with anyone that fits your credentials. Furthermore we do not currently have, nor have we ever had, a trial service. We would like the opportunity to discuss your concerns further and ensure that the information being publicized is accurate and integral. Please reach out to us at [email protected] so that we may further assist you. Thank youReview from don k
5 stars01/22/2024
411locals are still expanding our network. The communication between service representatives and customers are improving. I appreciate what they are doing for our world- Let’s continue to grow, improve and build 1 nation under GOD~
Customer Review Rating
Average of 156 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.